Last Updated: 30/08/2025
These Terms and Conditions (“Terms”) govern the use of the concierge services (“Services”) provided by LONDON TEAM Ltd (“we”, “our”, “us”). By engaging our Services, you (“Client”, “you”, “your”) agree to be bound by these Terms.
1. Company Information
LONDON TEAM Ltd is a company registered in England and Wales with company number 10956005 and registered office at:
Primrose Cottage, The Green, South Ockendon, United Kingdom, RM15 6SD.
2. Scope of Services
2.1 We provide concierge services which may include but are not limited to:
Lifestyle management
Travel planning and bookings
Event organisation
Personal shopping and errands
Reservations and ticketing
Other bespoke assistance as agreed
2.2 The exact scope of Services will be agreed in writing or electronically before commencement.
3. Client Obligations
3.1 You must provide accurate and complete information necessary for us to perform the Services.
3.2 You are responsible for ensuring that any instructions you give are lawful and do not cause us to breach any applicable law.
3.3 You must not use our Services for unlawful, immoral, or fraudulent purposes.
4. Fees and Payment
4.1 Fees for the Services will be agreed prior to engagement. They may include:
Membership fees (if applicable)
Hourly rates or fixed fees for Services
Third-party supplier costs and expenses
4.2 All fees are exclusive of VAT unless otherwise stated.
4.3 Payment terms are [insert terms, e.g., 14 days from invoice].
4.4 We reserve the right to suspend Services for late or non-payment.
5. Third-Party Suppliers
5.1 We may, at your request, arrange goods or services from third-party suppliers.
5.2 Any contract for such goods or services is strictly between you and the supplier.
5.3 We are not liable for any act, omission, or default of third-party suppliers.
6. Liability and Indemnity
6.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
6.2 Subject to clause 6.1, we shall not be liable for:
Any indirect, consequential, or economic loss;
Loss of profits, goodwill, or data;
Any act or omission of third-party suppliers.
6.3 Our total liability under these Terms shall not exceed the amount you paid for the Services in the 12 months prior to the claim.
6.4 You agree to indemnify us against any claims, losses, or damages arising from your breach of these Terms.
7. Cancellation and Termination
7.1 You may cancel or terminate our Services by providing 7days written notice.
7.2 We may terminate the Services with immediate effect if you:
Fail to pay any sum due;
Breach these Terms;
Engage in illegal or abusive conduct.
7.3 Fees paid are non-refundable except where required by law.
8. Confidentiality
8.1 We will treat all personal and business information you provide as confidential, except where disclosure is required by law.
8.2 You agree not to disclose any confidential information about our business or operations without prior consent.
9. Data Protection
9.1 We will process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
9.2 Our [Privacy Policy] forms part of these Terms.
10. Intellectual Property
All intellectual property rights in materials, documents, or content we provide remain our property or that of our licensors. You are granted a limited, non-exclusive licence to use such materials solely for personal use in connection with the Services.
11. Force Majeure
We are not liable for failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, or failure of suppliers.
12. Amendments
We may update these Terms from time to time. The most recent version will always be available on our website. Continued use of our Services constitutes acceptance of any changes.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Information
If you have any questions about these Terms, please contact us at:
LONDON TEAM Ltd
Primrose Cottage, The Green, South Ockendon, United Kingdom, RM15 6SD
Email: office@greyhats.solutions
Telephone: +44 2039498205