Last Updated: 30/08/2025
LONDON TEAM Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our concierge services (“Services”).
1. Who We Are
LONDON TEAM Ltd is a company registered in England and Wales with company number 10956005. We are the “data controller” of your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Contact details:
Address: Primrose Cottage, The Green, South Ockendon, United Kingdom, RM15 6SD
Email: office@greyhats.solutions
Telephone: +44 2039498205
2. Personal Data We Collect
We may collect and process the following types of personal data:
Identity Data: name, date of birth, gender, nationality, identification documents.
Contact Data: address, email address, phone number.
Payment Data: billing details, payment card details (processed securely via third-party payment providers).
Service Data: information about your lifestyle preferences, travel arrangements, bookings, and instructions provided to us.
Technical Data: IP address, browser type, and usage data when using our website.
3. How We Collect Your Data
We collect data in the following ways:
Directly from you when you contact us or use our Services.
From third parties such as travel operators, event organisers, or suppliers at your request.
Automatically through our website using cookies (see Section 10).
4. How We Use Your Data
We will use your personal data only where legally permitted. Common uses include:
To provide our concierge Services.
To manage bookings, reservations, and supplier arrangements on your behalf.
To process payments and invoices.
To communicate with you regarding your requests.
To comply with legal or regulatory obligations.
To improve our Services and website.
5. Legal Basis for Processing
We process personal data under the following lawful bases:
Contract: where processing is necessary to perform our Services.
Legal Obligation: to comply with UK laws and regulations.
Legitimate Interests: for efficient service delivery, fraud prevention, and business operations.
Consent: for optional marketing communications.
6. Sharing Your Data
We may share your personal data with:
Trusted third-party suppliers, service providers, and contractors to fulfil your requests.
Professional advisers (e.g., lawyers, accountants).
Regulatory authorities, government bodies, or law enforcement when required by law.
We will never sell your personal data to third parties.
7. International Transfers
If your data needs to be transferred outside the UK (e.g., to overseas suppliers or travel operators), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Client records: (e.g., 6 years after end of service relationship)
Marketing data: until you withdraw consent
9. Your Rights
Under UK data protection law, you have the right to:
Access your personal data.
Request correction of inaccurate data.
Request erasure of your data (subject to legal obligations).
Restrict or object to processing of your data.
Request transfer of your data to another provider (data portability).
Withdraw consent at any time for marketing communications.
To exercise your rights, please contact us at office@greyhats.solutions.
10. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve functionality and analyse usage. You can manage or disable cookies through your browser settings.
11. Security
We have implemented appropriate security measures (technical, organisational, and physical) to protect personal data from unauthorised access, disclosure, or loss. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
12. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.